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or
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Pelanggan Yang Dihormati,
Sila maklum bahawa mulai 19 Feb 2026, operasi Kaunter Pembayaran sepanjang bulan Ramadhan
adalah seperti berikut:-
Isnin Hingga Jumaat
8.30 pagi sehingga 4.00 petang
Kaunter akan beroperasi seperti biasa pada hari Isnin, 23 Mac 2026. Kami memohon maaf di atas
kesulitan yang berlaku.
PIHAK PENGURUSAN GAS MALAYSIA RETAIL SERVICES SDN BHD
--------------------------------------------------------------------------------------------------------------------------
Dear Valued Customers,
Please be informed that effective 19 Feb 2026, the Payment Counter operation for the month of
Ramadhan is as follows: -
Monday to Friday
8.30 am until 4.00 pm
The counter will be operated as usual on Monday, 23 Mac 2026. We apologize for any inconvenience
caused.
MANAGEMENT OF GAS MALAYSIA RETAIL SERVICES SDN BHD
SCHEDULED SYSTEM DOWNTIME
Dear
E-Services User,
Please be
advised that the E-Services will be temporarily
interrupted for maintenance
activities. The interruption will be as follows: -
Start Date
:
Friday, 16/1/2026 at 8.00 pm
End
Date
:
Saturday, 17/1/2026 at 12.00 am
We wish to
apologize for the inconvenience caused. Kindly call our Customer
Care at 1-300-88-4276 for further assistance.
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Dear Valued Customers,
Please note that the Malaysian goverment plans to roll out a national e-Invoice system, as outlined in the National Budget 2023. Developed in collaboration with IRBM and the Malaysian Digital Economy Corporation (MDEC), this initiative is mandatory under section 82C(1) of the income Tax Act 1967. To streamline the implementation process, we kindly request your cooperation in providing the required information.
To begin, please scan the QR Code below or click the button provided to fill in the necessary details. Thank you for your cooperation.
Starting June 1st, 2024, we're implementing
some updates to our service policies to better serve you:
⦁ Gas-in and
reconnection appointments: To streamline our service and ensure prompt
assistance, all appointments should now be scheduled through our mobile app.
This shift towards a digital-first approach aims to improve efficiency and
offer you a more convenient and seamless experience.
⦁ Re-Appointment
Charges: For any rescheduled appointments by customer, there will be a
nominal fee of RM50. This charge will apply if a technician arrives on-site for
a scheduled appointment and is unable to perform the necessary service due to the
customer's absence or if the equipment is not accessible or functioning for the
intended service. The charge is to be
paid prior to the next appointment arrangement.
⦁ On-Site Response
Charges: In cases where issues fall outside our standard service agreement, an on-site response will incur a charge of
RM80. Please find below the specific
cases where on-site response charges will be applicable:
|
NO |
CATEGORY |
ISSUE |
FINDINGS |
RECOMMENDED
SOLUTION |
|
1 |
Battery / Igniter Gas Stove |
Gas supply interruption |
No battery / igniter |
Replace the battery |
|
No gas supply |
No battery / igniter |
Replace the battery |
||
|
2 |
Stove Problem |
Uneven flame |
Faulty stove |
Service the gas stove |
|
Gas not working intermittently |
Faulty stove sensor |
Service the gas stove |
||
|
Red or yellow flame |
Faulty stove |
Service the gas stove |
||
|
Flame too high |
Faulty stove |
Service the gas stove |
||
|
Flame too low |
Stove not converted from LPG to NG |
Convert the gas stove |
||
|
Low pressure |
Stove not converted from LPG to NG |
Convert the gas stove |
||
|
3 |
Gas Leak |
Gas smell in the kitchen |
Leak at stove connection |
Repair the gas connection |
|
Suspect gas leaking |
No abnormality / false alarm |
Meter & leak inspection |
||
|
4 |
Gas Supply Interruption |
No gas supply |
Solenoid valve trip |
Open solenoid valve |
|
5 |
Alarm Beeping |
Gas detector alarm beeping |
Leak at stove connection |
Repair the gas connection |
|
Gas detector faulty |
Replace the gas detector |
We appreciate your understanding as we continue
to enhance our services to better meet your needs.
You can now get your bills up to date accordingly.
You can now view and download your bills in PDF.
We have improved our design.