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SCHEDULED SYSTEM DOWNTIME
Dear
E-Services User,
Please be
advised that the E-Services will be temporarily
interrupted for maintenance
activities. The interruption will be as follows: -
Start
Date
:
Friday, 18/10/2024 at 9.00 pm
End
Date
:
Friday, 18/10/2024 at 12.00 pm
We wish to
apologize for the inconvenience caused. Kindly call our Customer
Care at 1-300-88-4276 for further assistance.
Starting June 1st, 2024, we're implementing
some updates to our service policies to better serve you:
⦁ Gas-in and
reconnection appointments: To streamline our service and ensure prompt
assistance, all appointments should now be scheduled through our mobile app.
This shift towards a digital-first approach aims to improve efficiency and
offer you a more convenient and seamless experience.
⦁ Re-Appointment
Charges: For any rescheduled appointments by customer, there will be a
nominal fee of RM50. This charge will apply if a technician arrives on-site for
a scheduled appointment and is unable to perform the necessary service due to the
customer's absence or if the equipment is not accessible or functioning for the
intended service. The charge is to be
paid prior to the next appointment arrangement.
⦁ On-Site Response
Charges: In cases where issues fall outside our standard service agreement, an on-site response will incur a charge of
RM80. Please find below the specific
cases where on-site response charges will be applicable:
|
NO |
CATEGORY |
ISSUE |
FINDINGS |
RECOMMENDED
SOLUTION |
|
1 |
Battery / Igniter Gas Stove |
Gas supply interruption |
No battery / igniter |
Replace the battery |
|
No gas supply |
No battery / igniter |
Replace the battery |
||
|
2 |
Stove Problem |
Uneven flame |
Faulty stove |
Service the gas stove |
|
Gas not working intermittently |
Faulty stove sensor |
Service the gas stove |
||
|
Red or yellow flame |
Faulty stove |
Service the gas stove |
||
|
Flame too high |
Faulty stove |
Service the gas stove |
||
|
Flame too low |
Stove not converted from LPG to NG |
Convert the gas stove |
||
|
Low pressure |
Stove not converted from LPG to NG |
Convert the gas stove |
||
|
3 |
Gas Leak |
Gas smell in the kitchen |
Leak at stove connection |
Repair the gas connection |
|
Suspect gas leaking |
No abnormality / false alarm |
Meter & leak inspection |
||
|
4 |
Gas Supply Interruption |
No gas supply |
Solenoid valve trip |
Open solenoid valve |
|
5 |
Alarm Beeping |
Gas detector alarm beeping |
Leak at stove connection |
Repair the gas connection |
|
Gas detector faulty |
Replace the gas detector |
We appreciate your understanding as we continue
to enhance our services to better meet your needs.
Please be
informed that effective from 1 January 2023,
our customer service counter at Putrajaya Branch Office will be permanently
closed.
We encourage customers to make payment
online through Jompay (Biller Code: 47902), Maybank2u, CIMBClicks, Pos Online
or myBSN.
Cash payment can be made at GMRS’s
counter in Kuala Lumpur or at Pos Malaysia’s counters.
Should you require further information,
kindly call our Customer Care Unit at 03-2685 4200 / 1-300-88-4276 or you can
visit our counter in Kuala Lumpur at below address:
Gas Malaysia Retail Services Sdn Bhd
No 20, Jalan Gurney
54100 Kuala Lumpur
You can now get your bills up to date accordingly.
You can now view and download your bills in PDF.
We have improved our design.